Handcrafted to naturally soothe and hydrate irritated skin, our hand-crafted, lick-safe skin balm is incredibly versatile and perfect for damaged, irritated, dry or problem skin. Newly reformulated, hand-crafted skin balm is incredibly versatile and is ideal for problem areas on the skin. It helps to soothe, calm and restore healthy skin.

Comfrey herb has moisturising properties, it helps to stimulate cell growth and maintain skin elasticity. It is the perfect herb for bruises and small scrapes. Due to its natural properties Calendula softens the skin, aids skin repair and also helps calm irritation. The last herb infused into the sunflower and jojoba oils is Chamomile, this delicate herb calms tender areas and is ideal for sensitive skin.

Along with natural beeswax and nourishing shea butter we have included oils of lavender, rose geranium and mandarin which make it a real treat to use for both owner and pet!

Keep balm out of direct sunlight and store under 25^oC.

What are the ingredients?

Our Skin Balm includes a super soothing infusion of herbs in sunflower and jojoba oils that work together to nourish the skin:

• Comfrey – moisturising, helps to stimulate cell growth and maintain skin elasticity. Ideal for small scrapes and bruises.
• Calendula – has softening properties, aids skin repair and helps to calm irritation. Perfect for sore, itchy skin.
• Chamomile – a super calming herb, ideal for sensitive skin.

With lavender, rose, geranium and mandarin oils blended with natural beeswax and nourishing shea butter, our Skin Balm is the ultimate skin treat for your pet.

When can I use Skin Balm?

Our Skin Balm is a great everyday product to have to hand to help keep your pet’s skin in tip-top condition. Whether it’s the cold, damp air of winter or summer heat that is the cause of skin rashes, dryness or irritation, our natural Skin Balm is super calming, moisturising and hydrating.

Minor cuts and grazes can also benefit from the skin repair properties of our Skin Balm, making this product a first aid box essential.

Some breeds, such as French or English Bulldogs, Pugs and Shar Pei’s have skin folds which can become irritated and painful if they are cracked or too humid, leading to skin fold dermatitis. Our Skin Balm can help to calm any irritation, help with the skin’s renewal process and maintain skin health. Just apply and gently rub into the skin, to allow the natural ingredients to nourish and soothe.

Order Processing Time:

Please allow between 1-3 working days for your order to be processed. 

If you need your order sooner, please contact us on 01227 287766 and we will do our best to help.

Domestic Shipping within the UK:

All our shipping providers provide a services 6 days a week, Mondays - Saturday.

We offer free delivery* for all orders exceeding £50 using our Tracked 48 Service, which takes between 2-4 days. 

Tracked 48 Service: A flat rate of £3.99 applies for our standard service which takes between 2-4 days.

Tracked 24 Service: This service is priced at £4.99 and the delivery is made within 1-3 days.

Premium Service: For a faster, guaranteed delivery within 1-2 days, opt for our premium service at £9.99.

*Please note that our pet beds are excluded from our free shipping promotion and are dispatched using our premium service. 

International Shipping:

All our international orders are shipped under DDU (Delivery Duty Unpaid) terms.
For the rest of the world, we use International Tracked via Royal Mail, which may require a signature upon delivery, at a cost of £20, with an expected delivery time of 5-10 days.

Customs:

Please be aware that local customs might cause delivery delays that are beyond our control.

Import duties and taxes are not under our jurisdiction, and they may be charged once the parcel reaches your country. As the customer, you are responsible for the payment of these potential additional charges.

Potential Delays:

On rare occasions, unforeseeable factors, such as adverse weather conditions or postal strikes, might cause delivery delays. If this occurs, we will reach out to you to arrange a new delivery date.

Promotions and Delivery:

If a promotional code is used, the discount usually applies to the product price only, not including the delivery cost.

Our offers of free delivery are applicable to standard delivery only.

Customer Support:

For any enquiries about delivery timings or costs, feel free to contact us. We are always here to assist.

For more details, please refer to our Terms and Conditions.

If you wish to cancel, return or exchange part or the whole of your order, for most of our products you will have 28 days in which to do so.

To be eligible for a return we will require a receipt or proof of purchase. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

How to cancel your order / return a product / request an exchange

1. If you wish to cancel your order / return a product / request an exchange, you can do so by contacting us via email thestudio@thestatelyhound.com prior to sending your order back to us. This way we can make sure we handle your return/exchange as quickly as possible. Failure to notify us may lead to a delay in processing your refund/exchange. 
   
   
2. You must inform us within 14 days of receiving your order that you wish to return or exchange it. You will then have a further 14 days in which to return your order back to us. 
   
   
3. When returning your order back to us we recommend that you use a signed-for delivery service with proof of postage. Please note that you will have to bear the direct cost of returning your order. Your return must clearly state your name and order number - failure to do so may result in a delay in processing your refund.
   
   
4. Once we have received and inspected the package we will notify you of the approval or rejection of your refund/exchange.
   
   
5. For all refund requests, if your return is approved, we will process the refund directly to your payment card, in no more than:
   
   A: 14 days after the day the product is received by The Stately Hound;
   
   B: if earlier, 14 days after the date you provide evidence that you have returned the product to The Stately Hound;
   
   C: if there were no goods supplied, 14 days after the day on which you informed us (via Step 1 above) about your decision to cancel your order.
   
   
6. For exchanges, please note that you will have to bear the direct cost of returning the original product back to us, as well as the delivery cost of sending the new item. You will be notified of the additional cost to ship your exchange once we have approved your exchange request. 

Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to us).

WHAT YOU CAN’T SEND BACK

Unfortunately, some items are non-cancelable, non-refundable and non-exchangeable:

• Anything that’s made to your specific requirements (ie: outside of standard customisation options offered to all customers), is personalised or otherwise can't be resold due to a bespoke element
• Perishable items such as pet treats and pet shampoos 
• Gift vouchers

To avoid disappointment, please check whether an item is non-cancelable, non-refundable and non-exchangeable before ordering.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 28 days after delivery

UK Customers Only

If you cancel your order within 14 days after the day you receive your goods, and you cancel the whole order, we will refund the standard postage you paid, in accordance with the Consumer Contracts Regulations 2013. If you paid for express delivery, we will only refund the cost of standard delivery. We will not refund any postage charges if you cancel after the 14 days allowed under the Consumer Contracts Regulations 2013 or if you only cancel part of your order.

Contact Details:

Email: thestudio@thestatelyhound.com
Tel: 01227 287766

The Stately Hound Ltd
Unit 2, Old Wood Yard
Joseph Wilson Industrial Estate
Whitstable
CT5 3FU