Delivery
PROCESSING TIME
We aim to dispatch all orders within within 1 - 3 working days. If you need your order urgently please contact us. The delivery services offered below do not include our processing times.
| UK Delivery | ||
|---|---|---|
| Pet Tags | ||
| Standard | Royal Mail 48 Tracked - free on orders £65 and over (2-3 days) | FREE |
| Standard | Royal Mail 48 Tracked (2-3 days) | £2.99 |
| Express | Royal Mail 24 Tracked (1-2 days) | £3.99 |
| Next Day | DPD / Royal Mail (1 Day) | £9.99 |
| All Other Products | ||
| Standard | Royal Mail 48 Tracked - free on orders £65 and over (2-3 days) | FREE |
| Standard | Royal Mail 48 Tracked (2-3 days) | £4.99 |
| Express | Royal Mail 24 Tracked (1-2 days) | £5.99 |
| Next Day | DPD / Royal Mail (1 Day) | £9.99 |
INTERNATIONAL SHIPPING
All international orders, including those within the European Union are despatched on a DDU (Delivery Duty Unpaid) basis.
DELAYS
Occasionally, factors beyond our control—such as severe weather or postal strikes—may delay your order. If this happens, we will contact you to discuss a revised delivery date. If your parcel hasn’t arrived within the estimated timeframe, please reach out to us so we can assist.
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Replacement Policy for Delayed Orders:
If your order does not arrive within 10 working days beyond the expected delivery date, or tracking indicates a delay, we will initiate a replacement upon your request.