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Do you have questions? We're here to help.

How to Reach Us

At The Stately Hound, we’re always here to assist with your queries, whether you need help with an order, product advice, or have a general question. Choose the option that works best for you.


Chat with Us

If you prefer a quick response, our chat service is available seven days a week from 10 am to 9 pm. Simply click the chat icon in the bottom right corner of the page to start a conversation, and we aim to reply within a few minutes.


Email Us

You can also email us at thestudio@thestatelyhound.com, and we’ll get back to you within 48 hours.


Call or WhatsApp Us

If you’d rather speak to someone directly, call or WhatsApp us at 07378970338. Our phone lines are open Monday to Friday from 10 am to 5 pm, but we’re often available outside these hours too.


Proudly Based in the UK

We’re proudly based in the UK and love serving dog lovers across the country. Whether you have questions about our soft leather collars, personalised dog ID tags, or luxury dog beds, our friendly team is here to help.


Check Our FAQ Section


Before reaching out, check our FAQ section for quick answers to common questions about shipping, returns, and products. We might already have the information you need.


Need Assistance? Get in Touch!


Don’t hesitate to contact us if you need any help. We look forward to assisting you!

Chat with Us

For real-time support, why not chat with us on our website. We aim to respond within a few minutes.

Available daily, 10am - 9pm (UK time).

Email Us

For detailed inquiries, feel free to reach us by email at thestudio@thestatelyhound.com

We typically respond within 48 hours.

Call or WhatsApp

Speak with us directly for immediate assistance via phone or WhatsApp on 07378970338.

Available Mon-Fri, 10am - 5pm (UK time)