Find answers to common questions about orders, personalised dog tags, delivery, returns, and product care across all The Stately Hound products, including tags, collars, leads, and accessories.
Some of our products, such as personalised dog tags, include engraving. Other items, including collars and leads, are not personalised and are ready to ship as shown.
If you can’t find what you need, contact us and include your order number so we can help quickly.
If you need to make a change, contact us as soon as possible. We can usually help if personalisation, engraving, or dispatch hasn’t started yet.
Only our dog tags are personalised and engraved. Collars, leads, and accessories are not personalised and are supplied as shown on the product page.
No. For personalised dog tags, we format and balance the engraving so it stays clear and readable. You simply enter the text you’d like.
No. Engraving on our personalised dog tags is permanent and designed to remain legible with everyday use.
Each product includes sizing guidance on its product page. If you’re between sizes, choosing the larger option is usually best.
Yes. Our products are designed for everyday wear and regular walks.
We aim to show products as accurately as possible. Natural materials and finishes may vary slightly, and personalised items are made individually.
Orders are usually processed and dispatched within 2–3 working days.
We ship all orders via Royal Mail from the UK.
Yes. Free UK delivery is available on orders over £50.
Personalised dog tags can’t be returned unless there’s a fault.
Yes. Non personalised items can be returned. Please contact us before sending anything back so we can advise the correct next steps.
Contact us with a photo of the issue and we’ll sort it quickly.
We’re based in the UK and dispatch all orders from here.
Yes. Retailers can contact us via the contact page with their shop details.
Absolutely. Send us a message and we’ll be happy to help.