FAQ's

How do I make a purchase?

Shopping at thestatelyhound.com is easy: browse by either by collection or product, add items to your shopping bag and follow the prompts at checkout. You will be sent a confirmation email once your order is completed as well as a further email when your order is dispatched.

Which payment methods does thestatelyhound.com accept?

thestatelyhound.com accepts all major credit and debit cards (including prepaid cards) from Visa, Mastercard, American Express and Maestro. PayPal, Apple Pay, Google Pay and Shop Pay. You can also pay with The Stately Hound Electronic Gift Card or an e-voucher.

Can I change the address on my order once I have placed it?

Once an order is confirmed, we regret that you cannot change the delivery address, please cancel the order and replace using the correct address.

When will my order be delivered and can I track my order?

Delivery times and the shipping method will depend on the options you select at checkout; see our Shipping page for more information.

How do I return items to you?

We accept returns on all non-sale and non-personalised items. For full details please see our Returns Policy.