To apply a promotional code, enter it in the designated field during checkout. If you face any issues, our live chat team is here to assist you.

We aim to process orders quickly, but if you need to make changes, please contact us immediately via live chat or email, and we'll do our best to accommodate.

All our products are crafted with care. Click on each product to see its origin under the 'Product Details' section.

We find the easiest way to ensure that you order an accurately sized collar is to measure around your dogs neck with a tape measure where the collar would naturally sit, then insert a couple of your fingers for comfort - you don't want the tape to be too loose or too tight, finally record the measurement in centimeters/inches. 

We accept various payment methods, including Visa, MasterCard, Apple Pay, G Pay, Klarna, PayPal and more. See the full list at the checkout.

Yes, once your order ships, we'll email you the tracking information. Follow your package's journey with our easy tracking tool via the chat button in the bottom right of your screen.

Absolutely! We deliver worldwide. Select your country from the currency dropdown for pricing based on your country.

We accept returns within 28 days of purchase. Products must be unused, non-personalised or perishable, and in their original packaging. View our full policy here.

For exchanges, please initiate a return for the original item and place a new order for the replacement product.

Creating an account is easy! Click on the account icon at the top right and follow the prompts to register.

Don't worry! Reset your password by clicking 'Forgot Password' on the login page and follow the steps.

We're dedicated to reducing our paw print. Learn about our eco-friendly materials and practices here.