To ensure a comfortable fit, measure around your dog’s neck where the collar will sit, leaving enough room for two fingers to fit comfortably between the collar and their neck. Refer to our size guide on each product page for specific measurements and tips. If you’re between sizes or need further guidance, our customer service team is happy to help – contact us here.

Absolutely! Our leather collars are designed with your dog’s comfort in mind. Each collar is crafted from soft, durable leather that only gets better with time, providing a comfortable fit without sacrificing style. We believe in blending comfort with durability, so your dog can look and feel their best on every walk.

To keep your leather dog collar and lead in excellent condition, we recommend avoiding prolonged exposure to water, as leather is not waterproof. Clean with a soft, damp cloth and allow it to air dry naturally. For added care, you can use a leather conditioner periodically to maintain suppleness. For more detailed care and safety instructions, please refer to the product page.

Yes, we’re pleased to offer personalisation on select items, such as our custom-engraved pet tags and our leather dog collars You can choose from a variety of symbols, including our classic paw symbol or others like hearts and stars, to make your item unique. Simply select your preferred options when adding the item to your basket.

Our pet tags are more than just stylish accessories – they’re carefully crafted to be both functional and unique. Each tag is custom-engraved with options for symbols like paws, hearts, and stars, allowing you to create something that truly reflects your pet’s personality. Plus, our tags are durable enough to handle even the most adventurous pups!

Yes, sustainability is important to us! We carefully select materials and production methods that reduce waste and environmental impact. From our leather collars to our packaging, we aim to make eco-friendly choices that align with our values as a UK-based brand.

Yes! In addition to our online store, The Stately Hound is proud to be stocked in select boutiques across the UK. We love partnering with like-minded shops to bring our products closer to you and your pup. If you’d like to know more about where to find us in person, contact our customer service team, and we’ll be happy to point you in the right direction!

We’d love to see your adorable pup representing The Stately Hound! We’re always on the lookout for pet owners in the UK who are passionate about our brand. Just get in touch with a little info about your pup and your social profiles. If it’s a match, we’ll be in touch to welcome you both to The Stately Hound family!

We aim to dispatch all orders from The Stately Hound within 1-3 business days. Once shipped, delivery times depend on your location and chosen shipping method. For UK orders, standard delivery usually takes 3-5 business days, while express options are typically 1-2 business days. For international orders, delivery can take between 7-14 business days, depending on the destination. For more details, please refer to our full shipping information.

Once your order has been dispatched, you will receive an email with a tracking link. Simply click on the link to view real-time updates on your order’s location and estimated delivery time. If you haven’t received your tracking email, please check your spam or junk folder, or contact our customer service team for assistance.

Yes, we’re pleased to offer international shipping! We deliver to most countries worldwide. Shipping rates and delivery times vary depending on the destination and will be calculated at checkout. For more information on international shipping options, please refer to our shipping information or contact our customer service team for assistance.

We want you to love your purchase from The Stately Hound. If you’re not completely satisfied, you may return your item within 28 days of receipt for a full refund. To start a return, please contact our customer service team with your order number, and we’ll guide you through the process. Items should be unused, in their original packaging, and with tags attached. Please note: for personalised products, we can only accept returns if they arrive damaged or defective.

You can view our full refund policy here.

As each personalised item is custom-made to order, we’re unable to accept returns on these products unless they arrive damaged or defective. We take great care in creating your personalised items to ensure they meet our quality standards. If there’s an issue with your order, please get in touch with our customer service team so we can assist you.