Order Processing Time:
Please allow 1-4 working days for your order to be processed. Our processing time applies to working days only, which are Monday to Friday, excluding public holidays. We are committed to ensuring that your order is handled swiftly and efficiently, while also maintaining the high quality of service you expect from us.
If you need your order sooner, please contact us on 01227 287766 and we will do our best to help.
Domestic Shipping within the UK:
All our shipping providers provide a services 6 days a week, Mondays - Saturday, excluding public holidays.
We offer free delivery* for all orders exceeding £75 using our Tracked 48 Service, which takes between 2-4 days.
Royal Mail 2nd Class (untracked): A cost effective service for orders under £25, priced at £1.99.
Tracked 48 Service: A flat rate of £3.99 applies for our standard service which takes between 2-4 days.
Tracked 24 Service: This service is priced at £4.99 and the delivery is made within 1-3 days.
Premium Service: For a faster, guaranteed delivery within 1-2 days, opt for our premium service at £9.99.
*Please note that our pet beds are excluded from our free shipping promotion and are dispatched using our premium service.
All our international orders are shipped under DDU (Delivery Duty Unpaid) terms.
For the rest of the world, we use International Tracked via Royal Mail, which may require a signature upon delivery, at a cost of £20, with an expected delivery time of 5-10 days.
Please be aware that local customs might cause delivery delays that are beyond our control.
Import duties and taxes are not under our jurisdiction, and they may be charged once the parcel reaches your country. As the customer, you are responsible for the payment of these potential additional charges.
On rare occasions, unforeseeable factors, such as adverse weather conditions or postal strikes, might cause delivery delays. If this occurs, we will reach out to you to arrange a new delivery date.
Promotions and Delivery:
If a promotional code is used, the discount usually applies to the product price only, not including the delivery cost.
Our offers of free delivery are applicable to standard delivery only.
For any enquiries about delivery timings or costs, feel free to contact us. We are always here to assist.
For more details, please refer to our Terms and Conditions.