Shipping policy

We aim to dispatch all orders within 2-3 working days. This timeframe may be extended during peak seasons. Please note that our processing times are in addition to the estimated time frames based on the delivery method that you choose at checkout.

After placing your order, we will send you an email to let you know when your order has been dispatched.

DOMESTIC SHIPPING
In this section, we've detailed some of our shipping services, which may be subject to change when you make your order. The provided date range signifies the estimated timeframe for our shipping services post-dispatch of your order.

FREE UK Standard Delivery on orders £30 and over minimum spend:

Pet Tags

  • Standard: Royal Mail 48 Tracked: 3-5 working days FREE for orders OVER £30
  • Standard: Royal Mail 48 Tracked: 3-5 working days  £2.99 for orders under £30
  • Express: Royal Mail 24 Tracked: 1-2 working days - £3.99
  • Next Day Delivery: 1 day - £9.99

All Other Products

  • Standard: Royal Mail 48 Tracked: 3-5 working days  FREE for orders OVER £30
  • Standard: Royal Mail 48 Tracked: 2-3 working days £4.99 for orders under £30
  • Express: Royal Mail 24 Tracked: 1-2 working days - £5.99
  • Next Day Delivery: 1 day - £9.99

INTERNATIONAL SHIPPING
We strive to offer international shipping that’s simple and reliable. All international orders, including those to the EU, are dispatched on a DDU (Delivery Duty Unpaid) basis. Once your order arrives in the destination country, delivery will be handled by the local carrier in that country.

  • International Tracked: Signature may be required on delivery - £15.00 (7-15 working days*) via Royal Mail
  • Days refer to working days (Monday-Friday) and exclude the day of posting, Saturdays, Sundays, and Bank Holidays in the UK and overseas.

CUSTOMS
In some cases, local customs can introduce delivery delays that are out of our control. If your item hasn't arrived 15 working days after receiving your order confirmation, please contact us.

Please note that we have no control over any import duties and taxes which may be levied when the delivery reaches the specified destination, nor can we predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

IMPORTANT INFORMATION ABOUT EU AND NORTHERN IRELAND ORDERS
Due to changes in regulations, we’ve temporarily suspended all orders to the EU and Northern Ireland. While we work on a solution, we sincerely apologise for any inconvenience this may cause and appreciate your understanding.

DELAYS
Occasionally, factors beyond our control—such as severe weather or postal strikes—may delay your order. If this happens, we will contact you to discuss a revised delivery date. If your parcel hasn’t arrived within the estimated timeframe, please reach out to us so we can assist.

Replacement Policy for Delayed Orders
If your order does not arrive within 10 working days beyond the expected delivery date, or tracking indicates a delay, we will initiate a replacement upon your request.

DELIVERY & PROMOTIONS
If you take advantage of a promotional code, the reduction is usually applied only to the price of the product and not the delivery cost. Any free UK delivery offers refer to standard delivery only.

If you want to check timing or costs of delivery, please contact us; we'll be happy to help.

For further information, please see our Terms and Conditions.